Do your troubleshooting with the example web site supplied with
the ImageGlue installation.
Check the obvious things - you were logged on as Administrator
when you installed. If you are using QuickTime that you have done a
full install of QuickTime. Restart Windows and try the example web
Next check out the IGSettings Application.
The preferences tabs contain information about the software setup
on your system that may provide an indication of the problem. If an
error occurs ImageGlue will log it in the Application Event Log so
your next stop should be Event Viewer.
If you are using QuickTime related features make sure that
QuickTime is installed properly. Open PictureViewer - installed in
the QuickTime directory - and open some pictures with it. Play some
movies using the QuickTime Player. Check IGSettings - this should
tell you what version of QuickTime you have.
Now you need to establish that the ImageGlue objects are
installed correctly. Copy the following text into a text file and
then rename it mytest.vbs.
MsgBox "About to create gestalt"
Set gest = CreateObject("ImageGlue7.Gestalt")
gest.Log "Gestalt Object Created"
MsgBox "About to create canvas"
Set canv = CreateObject("ImageGlue7.Canvas")
canv.Color = "red"
canv.Width = 100
canv.Height = 200
canv.SaveAs "C:\myredpic.jpg", ""
Double click on the test script to log an event in the
Application Event Log and then create a red JPEG image on the top
level of your C drive. Note that if you receive an error "8007045A"
you should restart your computer to ensure that IIS has released
any exclusive locks it holds on ImageGlue.
If this works correctly then your installation is correct and
your IIS security attributes are at fault. Security is the most
common cause of installation problems - your IUSR user needs read
access to the registry and to the system32 directory tree. Your
IUSR user will also need write access to whatever part of your file
system that you want it to write to. Some modules require
read/write access to the temporary directory. There is more
information on security on our security
Finally if none of this works please send us the full error
message together with your system details.
There are a number of excellent articles on troubleshooting in
the MSDN Online Web Workshop at http://msdn.microsoft.com. Also
contact us as we are glad to help wherever possible.