Remember to tell us what Operating System you're on and what
version of ABCpdf you're using. You can get the exact version of
ABCpdf from the PDFSettings control panel. If you're using an older
version of ABCpdf, we will be asking you whether the problem occurs
using the current download so you may wish to check our downloads
If the problem involves URL rendering, please tell us exactly
what version of Internet Explorer you have installed on your
server. You can get the exact version of Internet Explorer from the
About Internet Explorer menu item. If you're using an older version
of Internet Explorer, we will be asking you whether the problem
occurs using the current version.
Please give us a precise description of what's gone wrong. We
like to see examples, so if you have reasonably sized input or
output documents which illustrate your point, please do feel
welcome to mail them to us.
If the problem relates to a particular resource which we may not
have access to - maybe a font or an image - please do send these to
us so we can find out what may be unusual about them. If you think
we might like to see your code, please show it to us (but please
don't send your entire project).
If something's working partially, please tell us what parts are
working and what parts are not. If you have any theories or
suspicions about what's going on, please do tell us. Also tell us
about any unusual software or configuration that might be