We support all our software as standard. However sometimes
you may require an extra level of assurance.
Platinum level queries are given the highest level of priority. So we try even harder to ensure that you get the answers you need.
Platinum level emails bypass the normal support queue. So your queries get answered faster.
Maintain your Platinum level support and we will provide you with development help even if you are using a legacy version of the software. We do not advise you to write code against old releases, but we will support you as long as you have maintained your subscription.
Platinum Support is per product and per developer. So (for example) if you purchase Platinum Support with ABCpdf then it covers you for support with ABCpdf. If you have two contracts it would cover two developers working on ABCpdf.
What is more, if you get to the end of the year and you feel that you have not made good use of your support package just contact us and we will give you a full refund. How can you lose?
Please note that you need to allow us time to show how helpful we can be. Refunds may only be applied for at the end of the year during the last months of the subscription. You cannot take advantage of this offer more than once.
At an Enterprise Level you may have larger teams who need more support. Enterprise Level Platinum support covers up to five developers. And yes, it is still covered by our 365-day money-back guarantee.